Refund policy

We want you to love washing your face with Nakawati. If you don't, you get your money back.

90-night money-back guarantee

Use your Nakawati for up to 90 nights. If you don't feel a difference in your skin, send us your order number by email at nakawatipurifier@gmail.com or on Instagram (@nakawati.lb). We pick it up from your address for free, and once we receive it we refund the full amount you paid in cash within 3 business days.

Lifetime warranty

Every Nakawati comes with a lifetime warranty on the filter body. If the body ever cracks or leaks, send us a photo and your order number and we send you a new one for free. The warranty does not cover damage from drops, misuse, or the filter cartridge itself.

Wrong or damaged item

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo and we replace it for free.